For all new clients, we begin with a Systems & Strategy Alignment Review – an assessment of your current technology landscape. This review evaluates how well your systems support your mission and identifies opportunities for improvement.

• Comprehensive Tech Audit - We examine your core systems such as CRM, donor database, website, internal productivity tools (Email, messaging, work management), email marketing, HR and finance platforms to gauge their current usage and effectiveness.

• Review Organisational Strategic Goals & Risk Register – We evaluate your organisation’s overarching strategic objectives and risk management framework to ensure your technology stack supports your mission while mitigating potential risks.

• Alignment Check - We assess how well these tools and processes support your strategic objectives and pinpoint any gaps or inefficiencies.

• Actionable Roadmap - We deliver a report with key findings and prioritised recommendations to enhance your technology alignment and impact. This is the detailed playbook that you can take a run with or work with us to deliver, or a combination of both- depending on your resourcing and capacity. 

The roadmap outlines products, services, and specifications alongside high-level setup and ongoing investment, allowing your team to drive your digital growth journey. 

After the initial review, Solutions for Good  can serve as your on-demand (fractional) Chief Technology Officer, providing strategic oversight and leadership to keep your technology aligned with your evolving needs.

• Technology Roadmap Execution – We guide the implementation of your digital strategy, ensuring priorities align with your mission and operational needs.

• Strategic Oversight – We participate in planning sessions, providing expert input on IT strategy and ensuring that technology decisions support your goals.

• Stakeholder & Vendor Coordination – We liaise with IT vendors, software providers, and internal teams to ensure smooth technology procurement, integration, and management.

• IT Governance & Compliance – We help establish best practices for data security, compliance, and risk mitigation.

• Change Management & Adoption – We provide leadership in driving digital transformation, ensuring staff are equipped and confident in adopting new technologies.

This service is ideal for nonprofits that need senior technology leadership without the overhead of a full-time CTO, ensuring long-term digital growth and resilience.

While we provide leadership, we also recognise that organisations need practical, hands-on support to manage day-to-day operations and build internal capacity. Our goal is to ensure your team has the skills and support needed for long-term success.

Tactical IT Support & Management

For organisations that lack the internal resources to manage IT and digital operations, we offer direct assistance to keep systems running smoothly.

• CRM & Database Management – Supporting Salesforce and other platforms, including configuration, maintenance, and optimisation.

• IT Systems Management – Overseeing infrastructure, troubleshooting issues, and ensuring seamless technology operations.

• Technology Purchasing & Configuration – We assist with selecting, setting up, and managing technology solutions that fit your needs.

• SaaS Provisioning & Support – Managing software applications, including licensing, integrations, and user support.

• On-Call Support & Roadmap Guidance – Providing expert advice, planned updates, and assistance with digital strategy and transformation projects.

Flexible Support Models

Every organisation has unique needs, so our support adapts to complement your existing team and service providers. We offer:

• Pre-Booked Annual Support Hours – Predictable, scheduled support tailored to your organisation’s workload.

• Ongoing Retainers – Consistent, dedicated support with transparent pricing.

• Backfilling for Key Roles – Temporary coverage for IT, CRM, or digital leadership positions during staff transitions.

• Peak Period Support – Extra capacity during high-demand times, such as major fundraising campaigns, technology rollouts, or reporting cycles.

Whether you need tactical hands-on assistance or structured capacity building, our support services help ensure your organisation's technology remains efficient, resilient, and future-ready.